Frequently Asked Questions
Why is your monitoring rate so low?
We strive to keep our overhead low so we can provide the same 5-diamond rated monitoring as other companies for a fraction of the cost. We depend on referrals from satisfied customers instead of a large advertising budget, and because our price is so low, customers stay with us for a long time.
How soon can my system be installed?
Most installation or activation appointments are scheduled in less than 48 hours. Technicians are scheduled to arrive between 8am – 10am or 10am – 2pm, Monday to Friday.
What happens if I move?
If you move within SecurPoint’s service area, we can transfer your service to your new home or business. Or, if the new owner signs a new agreement with SecurPoint, you will be released from yours. Because our monitoring rate is so low, most owners are happy to use our service. For more details, call (855) 732-8701.
What if I have bad credit?
We can still help you! A one-time activation fee will be required, depending on your beacon credit score. The monthly rate is still $38.99.
What if I don’t own my home?
If you are renting or leasing your home, the homeowner will need to be involved. We can program the user codes and set up the emergency contact list for the tenant, as well as draft payments from the tenant’s bank account, but our agreement will be with the actual owner of the home.
Do you provide a warranty?
Yes! For only a few dollars per month, you can purchase an extended service plan good for as long as you are monitored by SecurPoint. The plan covers all parts and labor, and NO TRIP CHARGE! The only things not included are batteries, damage caused by the customer, or items that are covered by your homeowner’s insurance like lightning.
Do I need a permit for my city?
Some cities require an alarm permit. Contact your local police department to find out how to apply. Alarm permits are the customer’s responsibility and at the customer’s expense. Click here to browse our library of permit forms.
Is my rate guaranteed?
Yes! We know that a low rate and quality service will keep you as our customer for a long time. Unless the government raises taxes or other regulatory fees, we guarantee your rate will remain the same for the term of your agreement.
How can I pay my bill?
To ensure the lowest rate, an ACH automatic draft from your checking or savings account will be processed on the 3rd business day of the month. An additional charge may apply for credit card or invoice billing.
How do I know if my smoke detectors can be monitored?
Most homes DO NOT have smoke detectors that can be monitored. If your existing alarm system includes monitored photoelectric smoke detectors, we may be able to monitor them if they are up to code. The Florida Fire Marshal requires that if any changes are made to an existing system, the fire equipment and wiring must meet current fire code requirements. In many cases extra equipment and/or wiring may be required.
What if I am under contract with another company?
We understand you are excited to switch to SecurPoint, but please pay off or fulfill any agreements with other companies prior to starting our service. Most companies have an automatic renewal clause, so even though you completed your initial term, you may still be under agreement.